Greg and his wife live in a beautiful colonial-style home in Dublin, Ohio. They are so proud of this home and really wanted to maximize the outdoor space. In its current state, they went the whole summer without ever using the patio. Greg’s wife finally put her foot down stating “we have got to do something with this patio!” As it stood, the area desperately needed a refresh so Greg and his wife decided it was time to repair and restore this area into a space they could use and appreciate.
Greg originally called a company that did quite the opposite of a beautiful restoration. The company led with low expectations and little to no communication. They seemed to come up with excuse after excuse as to why they were not completing the job properly or within an acceptable amount of time. Greg had enough and decided to call the owner of the company directly. The owner came out to take a look and agreed the job was a disaster. He also told Greg, “What you’re looking for is not possible, your patio is too old and your expectations are unrealistic.” Greg’s patio was only five years old so he knew it was time to cut ties and find someone he could trust, communicate with and who would do the job properly.
After some online searching, Greg found Perfect Paver. He quickly knew this was the company to fix their situation. From the minute Greg filled out the drop-down form on the website, he was thoroughly impressed. The form stated someone would call him the next day, and right on time, Greg had the pleasure of speaking with Katie, Perfect Paver’s project coordinator. Katie and Greg were able to discuss all important information, expectations, and goals. They were able to communicate everything needed from the phone call to move forward with the project. Katie told Greg someone would be contacting him within two weeks to be put on the schedule. That is precisely what Perfect Paver did. During these beginning stages of communication, Greg was impressed with how accurate and user-friendly the whole process was. He already knew he was in good hands with Perfect Paver.
Greg soon received a call from Zach, the lead technician assigned to the job. Zach called to inform him he would like to come and take a look at the patio and discuss the project details. Zach and Devan, the technicians assigned to this project, went to get an overview of the situation. Greg explained the disaster of the previous job and immediately Zach saw all of the mistakes that were made. Zach explained how the previous situation was not done correctly and what it would entail to fix everything the old company had damaged. They discussed in detail what Greg’s goals were for the job and how the techs were going to go about restoring this botched patio bringing it back to a beautiful and useable space.
Greg’s expectations and goals were perfectly obtainable and achievable for the technicians of Perfect Paver. From the moment Zach and Devan arrived, Greg was impressed with the knowledge and skill these techs had. “Zach and Devan were professional, friendly and humble. I could tell they truly cared about their work and took pride in their career. They showed up on time, prepared and enthusiastic every day”, Said Greg. Greg was kept informed of every detail. “Zach had excellent communication and was a great guy that did an incredible job.” Said Greg.
The techs stripped off the old sealer and cleaned up the damage done. The final step of this job was sealing the pavers. The team sealed them on a Saturday, completing the job. Just two hours later, Greg and his wife were surprised by a massive monsoon that hit the area, slamming their neighborhood with many inches of rain for a few hours. Although Zach explained the possibility of rain and how it wouldn’t hurt the sealing process, Greg was still very worried. Greg decided to send Zach a text informing him of his concerns. Zach responded immediately calming his concerns. Zach showed up the next day to take a look at the area and make sure the excessive amount of rain didn’t do any damage. Zach explained the pavers just needed to dry and all would be good, but if he had any concerns, they would be more than happy to address them. Zach stated, “The owner does not put the word Perfect on the side of the trucks for no reason!” It was excellent communication and initiative that Greg sincerely appreciated.
The whole process from beginning to end was extremely impressive. For not one moment was Greg left wondering, “Where are these guys?” Greg anticipated the project taking a couple of weeks, but it was done in 3 consecutive days which Greg was thrilled about. Greg was blown away at how client-friendly the company is which really made the whole process easy and smooth. Greg exclaimed “With Perfect Paver, you don’t feel like you are working with a contractor or a big business. With those guys, sometimes weeks go by and you haven’t heard from anyone. They come and start the job and then you don’t see them for a while.” Said Greg. This of course was not the case with Perfect Paver. “It was an easy-to-follow, step-by-step process. You fill out the form and someone contacts you immediately. From then on, every step of the way, you are kept in constant contact with someone and informed of the next step. The communication was paramount and you can tell the employees care about what they do,” said Greg. “I was so impressed with everyone at Perfect Paver every step of the way and after my experience, I know why they put the word Perfect in Perfect Paver, it’s in there for a reason!”